Q: How long is the HiZoo warranty? A: We stand firmly behind our quality! HiZoo massagers come with a comprehensive 2-year warranty, and 1 year for the HiZoo Relief Belt Pro, starting from the date your order is marked as delivered. Q: What does the warranty cover? A: Our warranty covers any defects in materials […]

Q: Can I change or cancel my order? A: If you’ve changed your mind, please reach out as soon as possible. We can only process cancellations for orders that have not yet entered the shipping process. Once an order is dispatched, it must follow our standard return process. Q: Can I return my product if […]

Q: How long will it take for my order to be shipped? A: We know you’re excited to receive your HiZoo! Generally, we process and ship orders within 1–2 business days. Please note that weekends and holidays are excluded. Once your package is on its way, you’ll receive an email with a tracking number so […]

Q: Is this massager rechargeable, or does it have a replaceable battery? A: The HÏZOO massager comes with a built-in lithium-ion battery. You recharge it via a convenient USB-C port rather than replacing batteries. But please note that all HÏZOO products are set to default that cannot be used due to safety concerns when charging. […]

Q: Is the usage of this massager difficult? A: Not at all—simply place it on the area you want to treat, secure the strap, and power it on. Then, customize your session by adjusting the mode, heat, and intensity. Q: Can this product be used on multiple areas of the body? A: Yes, you can […]

Q: What are the size and weight of the product? A: The Portable Massager measures 250 x 170 x 175 mm and weighs about 1.4 kg. The Pillow Massager is 340 x 190 x 330 mm and weighs around 1.51 kg. Q: What material is the exterior of this product made of? A: Its exterior […]